Questions? We have your answers!  If not, Contact us!

Click on “Book Now” and follow the online booking information.  You will need to sign our Waiver and Rental Agreement and enter your payment information.  We will email you a confirmation when your online booking is complete.  You can also call us if you have any questions about reservations.

You must be at least 14 years of age and have a legal guardian along or be 18 to operate one of our bikes.  You must be at least 5’ tall and be able to ride a bike confidentially.

Complete the online booking, reserve your time slot and we will meet you at the selected location with the e-bike, helmet and lock.  You will need an approx. 10 minute orientation, a practice ride and then you’re off! We will meet you back at the predesignated  location later to pick up our bikes after you’re done.

Well as long as you’re in good physical health, have no coordination or vertigo issues you will meet the criteria to ride our e-bikes.  If during that practice ride you are not 100% comfortable we will offer a full refund.

Our e-bikes are a class 2 e-bike meaning they are pedal assist and electric throttle and you can zip right along at almost 20 miles per hour.

Running out of battery is unlikely to happen if you always pedal.  There are a lot of variables that will affect the battery life, your weight, the terrain, the wind and how much you pedal.  It is unlikely to run out of battery life while using pedal assist.  All bikes have full batteries upon delivery.

Your safety is very important to us and the routes we have chosen have bike lanes whenever possible.  You will still have to share the path with other bikers and hikers.  You will be given a 10 minute orientation during which we talk about basic bike laws and signals.  If a rider is unable to complete the practice ride a full refund will be offered.  After each rental every bike is inspected, cleaned and fully charged before the next guest.

You don’t.  We deliver to you at a predesignated location of your choice.

It all depends – if it looks like it is gonna rain all day we will refund you 100% or we can reschedule for later in the day or another day completely.  Sometimes our storms are here and gone, if you get caught in one, you should get out of the downpour if possible and wait to see if you should proceed.  Remember you are on an electric bike and while being shocked is impossible it is possible for the water to ruin connections and take out the motor.

All riders must sign the Rental Agreement and Release of Liability Waiver.  Minors must be accompanied by a legal guardian who will sign for them.

Please call or email as soon as you need to cancel.  If your plans change prior to 48 hours, no problem! Your reservation can be rescheduled, subject to availability, or we can issue you a refund.  Reservations made within 48 hours of a scheduled event are final and cannot be changed. In addition, no-shows and non-cancelled rentals will be charged for the reservation in full.  If your reservation is cancelled less than 24 hours or less will not be refunded.  Please note that all cancellations must be received via email or phone and confirmed by ZEBR via email.   If it is a weather cancellation we can reschedule or provide a 100% refund.

Depending on the damages you will be responsible for 100% of the cost for repairs or replacement of the bike.

No, the best way to reserve an e-bike is to do it online.

We are a small company that delivers eBikes to our customers and have an online presence only.